Privacy Policy

Your Privacy Matters

At The Botanical Shop, we are committed to protecting your personal information and ensuring a safe shopping experience. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

Information We Collect

We may collect the following information when you use our website:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely)
  • Order history
  • Website usage and browsing information

How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Provide customer support
  • Improve our products and services
  • Send order confirmations and shipping updates
  • Inform you about promotions, offers, and new arrivals (only if you opt in)
  • Maintain website security and prevent fraud

Payment Security

All online payments are processed through secure payment gateways. We do not store your complete payment or credit/debit card information on our servers.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, improve website performance, and analyze visitor behavior.

You can disable cookies through your browser settings at any time.

Sharing Your Information

We respect your privacy and never sell your personal information.

Your information may only be shared with trusted third-party partners such as:

  • Shipping and courier companies
  • Payment processing providers
  • Website analytics services
  • Legal authorities when required by law

Data Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Although we strive for complete security, no online system can guarantee absolute protection.

Marketing Communications

If you subscribe to our newsletter, you may receive updates about new collections, exclusive offers, and seasonal promotions.

You may unsubscribe from marketing emails at any time.

Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate data
  • Request deletion of your information where legally permitted
  • Opt out of marketing communications
  • Contact us regarding any privacy concerns

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page.